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Book your flight with Hotel Navegadores
Manage your travel experience easily and securely with Flight + Hotel . Find flexible options, attractive prices, and the perfect destination to unwind.

Do you have any questions?

In this section, we answer the most frequently asked questions: what does your package include, how to modify your reservation or how to add extra services.

We want the entire process to be simple and hassle-free, from booking to your return.

And if you have any other questions, don't worry, we are available to help at any time.

  • What does the flight + hotel package include?
    Includes round-trip flights from your place of origin to your chosen destination, plus accommodation in one of our hotels.
  • Can I customize my package?
    No, the package is configured as a closed experience and dates, hotels or flights cannot be modified.
  • What happens if I need to cancel or modify my reservation?
    When booking on our website, you will be required to pay a deposit. In the event of cancellation, this deposit will not be refunded. Depending on the conditions of the hotel selected at the time of booking, additional cancellation fees may apply.
  • Can I pay in installments?
    Yes, you can. When booking, you only pay a deposit. The remainder is paid directly to the hotel upon check-in.
  • How will I receive confirmation of my package booking?
    You will receive confirmation of your package (flights and hotel) directly in your email as soon as you complete your booking.

    In some cases, if the airline requires it, you will receive an additional email with more information.
  • What documents do I need to travel?
    It will depend on the destination and your nationality. Usually, an ID, passport, or visa is required. Check the requirements before traveling.
  • What happens if the flight is delayed or cancelled?
    In your booking confirmation, you will find a direct contact through which you can request support if you have any problems related to your flight.
  • Can I add extra services, such as transfers, excursions or insurance?
    Yes, you can add any additional available services you wish during the booking process.
  • Can I make a single reservation for several people?
    Yes, you can book for multiple people in a single purchase (up to 9 passengers per booking in the case of flights).
  • What do I do if I don't receive confirmation or there's an error?
    Contact our customer support team. We will help you resolve any issues and/or answer any questions you may have.
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